GPUwerk Service Rules
These rules form part of the GPUwerk Terms of Service (section 1). They set the values the Terms refer to, and they change only under section 14 of the Terms: a change that does not disadvantage you takes effect when we publish it; a change that disadvantages you takes effect at least 30 days after we email account holders about it, and until then the previous version applies to you. Earlier versions stay available at gpuwerk.com/legal/service-rules/vN/.
S1. On-demand instances
S1.1 Stopped rate. An on-demand instance you stop bills 75% of its hourly rate, a 25% discount on the running rate, until you start or terminate it (Terms sections 4 and 7). The hourly rates are on the pricing page.
S1.2 Out of credit or budget. When your credit runs out or your monthly budget is reached, the instance is stopped and its machine released, and its workspace stays on that machine for up to 48 hours, or until someone else rents that machine, whichever comes first (Terms sections 4 and 7).
S2. Partner tier
S2.1 What a Partner node location means. The console shows this when you choose a Partner node, and it applies to every rental on the Partner tier (Terms section 18):
Runs on a DGX Spark owned and hosted by a vetted GPUwerk partner at their own premises, not on GPUwerk's own hardware. The console shows the country the machine is located in and whether it is in the EEA. GPUwerk operates it remotely with a locked OS and wipes it between rentals, but the partner has physical access to the machine. No SLA. If the machine is withdrawn, or offline for more than 15 minutes, during your rental, billing stops and the whole rental is credited back to you. After a withdrawal or an outage the workspace is kept for 24 hours so you can copy data off if the machine is reachable, then wiped.
S2.2 Outage. If the machine is withdrawn, or offline for more than 15 minutes in a row, during your rental, billing stops and the whole rental is credited back to you (Terms section 18).
S2.3 Workspace after a withdrawal or an outage. The workspace is kept for 24 hours so you can copy data off if the machine is reachable, then wiped (Terms section 18).
S3. Committed reservations
S3.1 Terms and discounts. A reservation runs for 1 month, 3 months, 6 months, 12 months or 24 months. Discount on the on-demand hourly rate: 1 month: 10% off; 3 months: 15% off; 6 months: 20% off; 12 months: 25% off; 24 months: 35% off (Terms section 16). The reservation page shows the monthly prices.
S3.2 Committed month. A committed month is 730 hours. After the first month, each monthly charge follows 730 hours after the previous one (Terms section 16).
S3.3 First-month card hold. Stripe releases an uncaptured authorisation hold after 7 days, so a hold for a later start month can be placed only in the 6 days before that month begins (Terms section 16).
S3.4 Delivery date. For a hold: 1 business day after you place it. For a configuration we have to build: 14 days after you pay. If you asked for a later start month, the first business day of that month, whenever that is later (Terms section 16).
S3.5 Unpaid monthly charge. A reservation is suspended when a monthly charge is still unpaid 7 days after its invoice was sent (Terms section 16).
S3.6 End of the term. We email you 7 days before the term ends (Terms section 16).