Report illegal content
GPUwerk rents out machines. What a customer stores on them or serves from them is the customer's, and GPUwerk does not look through it. If you find illegal content that is hosted with GPUwerk, tell GPUwerk here and it will deal with it.
This page covers content on a customer's instance: a website or file at an address ending in .gpuwerk.com, an IP address that belongs to GPUwerk, or anything else a GPUwerk customer serves from a GPUwerk machine. It is not the place for:
- a security vulnerability in GPUwerk itself: see reporting a vulnerability;
- a problem with your own account or rental: write to [email protected];
- an order from a court or authority: see the contact points for authorities.
If someone's life or safety is in danger right now, call 112 first.
Send a notice
A notice needs four things, and the form asks for each: where the content is, why it is illegal, who you are, and your statement that the notice is accurate. A precise location matters most. GPUwerk can act on https://demo-7.gpuwerk.com/login; it cannot act on "a phishing site somewhere on your network".
Notice received
Your reference is .
A confirmation is on its way to your email. You will hear the decision there too.
By email
You can also write to [email protected], in English or Czech. Put the same things in the email: the exact location, why the content is illegal, your name and email (optional only for child sexual abuse material), and a sentence saying you believe in good faith that the notice is accurate and complete.
What happens next
- Confirmation. If you gave an email address, you get a confirmation with a reference number straight away.
- Assessment. GPUwerk decides whether the content is illegal, or breaks GPUwerk's Terms of Service, and what to do, without undue delay and on the facts of each notice. No automated system assesses notices or makes the decision.
- Action. Depending on what is found, GPUwerk may remove the content or disable access to it, suspend the instance serving it, terminate the customer's account, or pass the matter to the authorities. It may also decide to do nothing, for example when the content turns out to be lawful.
- Decision. You get an email with the decision and the reasons for it. If you disagree, you can go to court: GPUwerk is established in the Czech Republic, and the Czech courts have jurisdiction, as may the courts of your own country.
When GPUwerk restricts a customer's content, instance or account, it also sends that customer a statement of the reasons (Article 17). GPUwerk does not pass your name or email to the customer unless that is strictly necessary, for example for a copyright notice, where the rights holder has to be named.
Threats to life or safety
If a notice, or anything else GPUwerk learns, gives reason to suspect a criminal offence that threatens someone's life or safety, GPUwerk informs the Czech Police without waiting for the rest of the process (Article 18). Notices of child sexual abuse material and terrorist content are handled first.
Orders from authorities
Courts and authorities in the EU can send orders to act against illegal content (Article 9) or to provide information about a customer (Article 10). These go to the contact point for authorities described on the DSA contact page, not through this form.
Your personal data
GPUwerk uses your name, email and the notice to handle the notice and to answer you, and keeps them for three years after the decision, then deletes them. The Privacy Policy has the details.